Refund policy

Auroriva Return and Refund Policy

Welcome to Auroriva! We are dedicated to ensuring your satisfaction with our unique selection of drinkware, coffee-related accessories, and fresh roasted coffee. Please read our Return and Refund Policy carefully to understand how we manage returns and refunds for our products.

Drinkware and Accessories

• Damaged Items: If any drinkware or accessory item is received damaged, please contact our customer service within 30 days of receiving your order. We will provide a refund or replacement for damaged items.
• Appearance of Product: We understand that tastes differ, but if you are not satisfied with the appearance of the product, this does not qualify for a return. However, we encourage you to contact our customer service to discuss how we might help you find a satisfying solution.

Fresh Roasted Coffee

• Food Product Policy: Our fresh roasted coffee is considered a food product. Therefore, once delivered and opened, it cannot be returned.
• Quality Concerns: If you have any complaints regarding the quality of our fresh roasted coffee, please contact our customer service. We will assess the situation and may offer a refund or send a new package at our discretion.

General Terms

• Contacting Customer Service: For any return or refund queries, please contact our customer service. We are here to assist you in resolving any issues you may have with our products.
• Suspicious Behavior: Auroriva reserves the right to refuse a refund in cases of suspicious behavior, such as multiple orders made by the same individual that are consistently returned.

Thank you for choosing Auroriva for your drinkware and coffee needs. We value your trust and are committed to providing high-quality products and excellent customer service.