Verzendbeleid

Auroriva Shipping Policy

At Auroriva, we are committed to ensuring that your orders reach you in a timely and efficient manner. Below is our Shipping Policy, detailing how we handle the shipping for our diverse range of products.

Print on Demand Accessories

• Multiple suppliers: We use Printify for our print on demand accessories, which means multiple suppliers handle these orders.
• Shipping times: Shipping times can vary depending on the supplier and your location. We strive to provide accurate estimates at checkout.
• Shipping costs: Costs may vary based on the supplier and destination. We aim to offer competitive rates and will display these during the checkout process.

Fresh Roasted Coffee

• Direct handling: We handle the shipping of our fresh roasted coffee personally, ensuring that every order is carefully prepared and dispatched.
• Fairtrade guarantee: We maintain a strong relationship with our suppliers, guaranteeing that our coffee bears the approved Fairtrade logo, ensuring ethical sourcing and quality.
• Shipping times and costs: Shipping times and costs for coffee orders are determined based on your location and will be clearly communicated during the ordering process.

Customer Service

Responsibility: Auroriva is responsible for addressing any customer service-related issues. We are committed to providing the best service possible to resolve any concerns.
Order tracking: We provide tracking information for all orders, allowing you to follow your purchase from our store to your doorstep.

International Shipping

• Availability: We offer international shipping for most products. However, shipping times and costs will vary depending on the destination.
• Customs and duties: Please note that international orders may be subject to customs and import duties, which are the responsibility of the customer.

Returns and Exchanges

Please refer to our Return and Refund Policy for details on how to handle returns and exchanges.

Contact Us

For any queries related to shipping, please feel free to contact our customer service team at info@auroriva.com. We are here to assist you with any questions or concerns.

Thank you for choosing Auroriva for your drinkware and coffee needs. We look forward to delivering our quality products to you.